A cookie is a small file, typically of letters and numbers, downloaded onto a device when you access certain websites. Cookies allow a website to recognise a user’s device.
For more information see http://www.allaboutcookies.org/
When someone visits our websites we use a third party service, Google Analytics, to collect standard internet log information as well as details about the behaviour patterns of our website visitors. We do this to find out such things as the number of visitors to various parts of our websites, the time spent browsing various pages on our sites and where their browsing of our websites commences and ends. The only personal information that is collected is the IP address. This information is not able to identify anyone and we do not allow Google to make any attempt to identify those visiting our websites. This information is only used to assist in making our websites easier to navigate and provide content that’s relevant and of benefit to our customers.
When you visit our websites or make an enquiry or reservation with us we do not sign you up to receive further marketing information from us. To receive our regular newsletters and offers we operate a double-opt-in process either via a sign up box on our websites or if you request during your stay with us to be kept informed of offers. This means you need to submit your name and email address to us specifically for us to keep you informed of our special offers, news and details of Isle of Wight activities and events. You then you need to verify that you are happy for us to do this by confirming via the link in the automated email that we send you. You may also request to be added to our mailing list when completing an online reservation.
We don’t sell, rent or trade email lists with anyone else.
When you book a stay with us your name, address, email and contact number will be stored in our room inventory system, Guestline Rezlynx, or HolidayBookingsOnlineLtd, in order to deliver our services and manage your bookings with us. We never share your personal data with any other company, unless you have requested us to book ferry travel on your behalf.
We will contact you via your personal details in order to provide you with any relevant information relating to your forthcoming stay. We may contact you shortly after your stay to acquire feedback and encourage you to leave a review on TripAdvisor. We may also advise you of any re-booking bonuses or offers available at that time.
Our websites may contain social media features, such as Facebook, Twitter, Google+, Instagram, LinkedIn and YouTube. Each of these sites has their own privacy notices which we ask you to make yourselves aware of.
We have an integrated Facebook Pixel on each of our company websites. This helps us gather information about what pages are of most interest to our prospective guests and guides our advertising on the Facebook platform.
This policy originally published 18/5/2018 is a living document and is subject to regular review.