Garden Isle Hotels

The Finest Hotels on the Isle of Wight

Reservations 01983 869 000

Privacy Notice


Garden Isle Hotels Privacy Notice


Here at Garden Isle Hotels, we value your privacy and are committed to maintaining the trust and confidence of our customers, guests and visitors to our websites.  We don’t sell, rent or trade our email lists or customer information with other businesses for marketing purposes.  In this Privacy Policy we will explain when and why we collect your personal information, how we use that information, how we keep it secure and the conditions under which we may have to disclose it to others.

Types of Data We Collect – Website Cookies

A cookie is a small file, typically of letters and numbers, downloaded onto a device when you access certain websites.  Cookies allow a website to recognise a user’s device.

For more information see

Please follow the link to our Cookie Policy

Types of Data We Collect – Google Analytics

When someone visits our websites we use a third party service, Google Analytics, to collect standard internet log information as well as details about the behaviour patterns of our website visitors.  We do this to find out such things as the number of visitors to various parts of our websites, the time spent browsing various pages on our sites and where their browsing of our websites commences and ends. The only personal information that is collected is the IP address.  This information is not able to identify anyone and we do not allow Google to make any attempt to identify those visiting our websites.  This information is only used to assist in making our websites easier to navigate and provide content that’s relevant and of benefit to our customers.

Types of Data We Collect – Mailing Lists

When you visit our websites or make an enquiry or reservation with us we do not sign you up to receive further marketing information from us.  To receive our regular newsletters and offers we operate a double-opt-in process either via a sign up box on our websites or if you request during your stay with us to be kept informed of offers.  This means you need to submit your name and email address to us specifically for us to keep you informed of our special offers, news and details of Isle of Wight activities and events. You then you need to verify that you are happy for us to do this by confirming via the link in the automated email that we send you.  You may also request to be added to our mailing list when completing an online reservation. 

We don’t sell, rent or trade email lists with anyone else. 

We use a third party provider,  Benchmarkemail, to deliver our newsletters.  We gather statistics regarding opening of emails and click throughs to our offers to help us monitor and improve our newsletters and offers to our customers.  For more information please see Benchmarkemail’s privacy policy.  You can unsubscribe at any point in time from our newsletters by simply clicking the unsubscribe link at the bottom of any email we send you.

Types of Data We Collect – When You Make a Reservation With Us

When you book a stay with us your name, address, email and contact number will be stored in our room inventory system, Guestline Rezlynx, or HolidayBookingsOnlineLtd, in order to deliver our services and manage your bookings with us.  We never share your personal data with any other company, unless you have requested us to book ferry travel on your behalf.  

We will contact you via your personal details in order to provide you with any relevant information relating to your forthcoming stay.  We may contact you shortly after your stay to acquire feedback and encourage you to leave a review on TripAdvisor. We may also advise you of any re-booking bonuses or offers available at that time.

Types of Data We Collect – Social Media

Our websites may contain social media features, such as Facebook, Twitter, Google+, Instagram, LinkedIn and YouTube.  Each of these sites has their own privacy notices which we ask you to make yourselves aware of.

We have an integrated Facebook Pixel on each of our company websites.  This helps us gather information about what pages are of most interest to our prospective guests and guides our advertising on the Facebook platform.

Third Parties

No data is ever passed to 3rd party companies, apart from if you ask us to book your ferry travel. In these circumstances we will share limited data with either Red Funnel or Wighlink Ferries and only in order to facilitate your ferry booking.  This data will strictly only include your name, mobile number (so you may be informed by text of service status relating specifically to your scheduled ferry booking), number of persons travelling and your car registration number.  No other data is passed to these two companies and they will never contact you for marketing purposes.  Follow these links to Red Funnel’s Privacy Policy and Wightlink’s Privacy Policy for further information.

Our websites may contain links to other 3rd party sites that have their own privacy notes.  Please make sure to read their privacy policy notice before providing any personal data.  We do not accept any responsibility or liability for other company websites.

Access To Your Personal Information

You have the right to access and amend any personal data that we hold at any time.  If you wish to review or delete your personal data, please email This email address is being protected from spambots. You need JavaScript enabled to view it. or telephone 01983 869000.

Changes to this Privacy policy

This policy originally published 18/5/2018 is a living document and is subject to regular review.

Cookie Policy

Garden Isle Hotels Cookies Policy

Last updated:22 May 2018

Garden Isle Hotels ("us", "we", or "our") uses cookies on:

(the "Service"). By using the Service, you consent to the use of cookies.

Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.

What are cookies

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognise you and make your next visit easier and the Service more useful to you.

Cookies can be "persistent" or "session" cookies.

How Garden Isle Hotels uses cookies

When you use and access the Service, we may place a number of cookies files in your web browser.

We use cookies for the following purposes: to enable certain functions of the Service, to provide analytics, to store your preferences, to enable advertisements delivery, including behavioural advertising.

We use both session and persistent cookies on the Service and we use different types of cookies to run the Service:

- Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.

Third-party cookies

In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.

Specifically we utilise:

Google Analytics

Google Analytics only provides us with information and does not identify you individually. We use this information to track the location our visitors are from, how long they spend on the site, what pages they visit and how they found our website.
This helps us to provide relevant information to people interested in our services.

Follow the link here for the Google Privacy Notice

To opt-out of being tracked by Google Analytics across all websites visit

Facebook Pixels

We use Facebook Pixels to identify who has visited our website with a view to understanding our audience and may use this information in our Facebook advertising campaigns.

Facebook Privacy Policy

Benchmark Email

Benchmarkemail tracks open rates, links that are clicked and helps us to understand who is engaging with our emails so that we can improve our service.

What are your choices regarding cookies

If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

Where can you find more information about cookies

You can learn more about cookies and the following third-party websites:

Special Breaks and Offers on the Isle of Wight at Garden Isle Hotels

Here at Garden Isle Hotels you'll find the very best value and range of breaks on the Isle of Wight. you have the choice of 2 hotels and 8 luxury self catering holiday apartments:

Luccombe Hall Hotel, Family Friendly Hotel, Shanklin

  • Luccombe Manor Country House Hotel, Family Friendly, Dog Friendly Hotel, Shanklin
  • Shanklin Villa Luxury Holiday Apartments, Shanklin

Your 18% Promo Code



Your 18% Promo Code

& Thank you for Subscribing

All you need do is enter this code in to our online booking system to receive 18% off our already great value Mini Break at Luccombe Hall Hotel or Mini Dining Break package at Luccombe Manor Country House Hotel

Promo Code - VIOW18

If you are not quite ready to book yet, we look forward to keeping you informed of all our news and great special offers throughout the year.

Remember you have until January 31st 2018 to make use of the code - after that it expires!

In addition to offering you a truly beautifully located Isle of Wight hotel we endeavour to offer you the very best value. As a subscriber you will always be the first to know of any new special offers and you will always be offered the best value packages.

If you would like any further information please do not hesitate to call Central Reservations on 01983 869000

We Can't wait to see you soon!

If at any time you wish to unsubscribe simply click the link at the bottom of any of our emails.

About Us



Clare Farrelly, Director, Garden Isle Hotels, Isle of WightA Warm Welcome from Garden Isle Hotel Directors, Clare Farrelly & Steven Wells


Hello, We are delighted to welcome you to Garden Isle Hotels.


As a family we are passionate about providing a service that gives you an experience to remember. Based on the beautiful Isle of Wight, each of our hotels has been carefully selected to give you the break you deserve. You'll find our staff have been hand picked because they share our family values of professionalism, friendliness and service.


Here is Our Family Isle of Wight Story So Far.....


Lynn Ken Wells in the Palm Court RestaurantIn January 1986 Ken Wells and his late wife Lyn took over as the proud owners of Melville Hall Hotel in Sandown on the Isle of Wight.


They moved over from Southsea after looking at a few hotels on the island, deciding on Melville Hall Hotel in Sandown after over hearing a couple of ladies discussing their choice of wedding reception destination as having to be at Melville Hall as it was the best hotel...


Back in the day, Melville Hall was a 39 bed hotel with no en-suites but with sinks in every bedroom and a few strategically placed communal bathooms and toilets along each corridor.



Over the years Ken refurbished the hotel many times catering for the trends in place at the time, providing ensuite bathrooms for every room, indoor and outdoor leisure facilities and creating its own spa, offering beauty treatments and holistic therapies


Garden Isle Hotels Isle of WightAfter a few years of successful trading at Melville Hall, Ken went on to purchase the Luccombe Hall Country House Hotel in Shanklin due to its superior cliff top setting and then later went on to buy Chine Court Hotel next door, which he later re-named the Luccombe Manor Hotel. A few years later Ken purchased the Burlington Hotel, again in Shanklin, which, seeing a trend towards luxury self catering breaks, he renovated in to luxury contemporary apartments. Renamed Shanklin Villa Apartments, some feature private balconies with sea views and hot tubs, and Gold Star ratings for quality.


Ken has now retired, the hotels being successfully managed by his daughter Clare and son Steven. Melville Hall was sold in January 2018 and the first stage of refurbishments completed at Luccombe Hall in April 2018 to create luxurious bedrooms, spacious balconies with stunning panoramic views of the bay, along with rooms with private gardens featuring their very own hot tubs.


Balcony RoomsKen is most proud that the hotels continue to be under his families management with daughter Clare and son Steven, now based at Luccombe Hall in Shanklin, running the hotels and group as a whole.

Clare has worked all her life in the family business – starting at a young age by collecting the daily newspapers for the hotel guests in exchange for her pocket money and is now also a co-owner.

Steven started working at Melville Hall at a young age too, as a kitchen assistant in the school holidays, then as a waiter, before moving up eventually to hotel manager. After a period of time outside of the business working for the local authority, then for IBM in commercial Financing and latterly running his own business, he returned in 2017 to oversee the sale of Melville Hall and the refurbishment works at Luccombe Hall.  Steven now works alongside Clare running the hotel group.

Ken's youngest son Matthew is now Head Chef at Luccombe Manor Country House Hotel. Even one of Ken's 10 grandchildren spent some years working on reception at Melville Hall too.


About Us, Garden Isle Hotels, Isle of Wight

In addition to Clare and Steven, Ken is delighted that some of his original team from back in 1986 – or thereabouts – are still working for him in some way. The most notable being Pam who is now Housekeeper at Luccombe Hall. Pam's daughter, Kirsty, was a baby at the time, but later went on to become Assistant Manager to Clare at Luccombe Hall before leaving to start her own family!


However many changes Ken has made to his hotels over the years, and more recently Clare and Steven, their objective has remained constant: To provide a service that gives you, the guest, an experience to remember...




Garden Isle Hotels

Luccombe Manor Hotel
Luccombe Hall Hotel
Garden Isle Hotels
Luccombe Hotels
Hotels Isle of Wight
Shanklin Villa Holiday Apartments

Isle of Wight Breaks & Holidays

Family Holidays
Last Minute Isle of Wight Offers
Walking & Cycling Holidays
Festive Breaks
Easter Breaks


Staff Admin

Isle of Wight Information

Things To Do
Isle of Wight Events
Isle of Wight Tide Times
IOW Weather Forecast
Isle of Wight Walking Routes
Isle of Wight Cycling Routes


Privacy Notice

Cookie Policy

Please note calls may be recorded for
quality and training purposes


Garden Isle Hotels, Isle of Wight